Design Thinking and Service Innovation Graduate Diploma in Design Thinking and Service Innovation (GradDipDesThink&SvcInnov)

Edith Cowan University

Design thinking is applied within various sectors to deal with complex business and societal issues. Many corporations have credited design thinking with the successful development and innovation of their products, services and business models. Governmental agencies are using design thinking and service innovation to develop new ways of addressing complicated service issues that are common among health sectors internationally. The Graduate Diploma in Design Thinking and Service Innovation has been developed with key industry collaboration to provide realistic insight into how creative approaches are used to generate innovative products and services around the world. You will employ human-centred and co-design methods to reframe, employ insights and evaluate complex commercial and social service issues for improved consumer or user experiences. You will also apply the practical skill sets by developing, prototyping and implementing the outcomes of these creative approaches through a face-to-face real world client project as part of the course. This course will increase and update the skill set of graduates and current professionals of business, community development, engineering, graphic design, health services, information technology, marketing, strategic communications and sustainable development. Career Opportunities Graduate outcomes and capabilities could include: Commercial business professionals, such as entrepreneurs, consultants, marketers, managers and leaders who require innovative approaches for business challenges and idea creation. Resource sector workers in areas such as engineering, mining technology and product development who require innovative approaches for developing products and resource systems. Public sector workers in areas such as health, community develop and policy making who require innovative approaches for social service systems. Design sectors workers in areas such as strategic design, systems design, graphic design, service design, social design and UX design who require innovative approaches for developing products and services.

At a Glance

Course level Postgraduate
CRICOS Code 099060C
Institution Name Edith Cowan University
Campus Location Perth campus
Institution Type University
Course Duration 1 year full-time or part-time equivalent
Course University Edith Cowan University

About Edith Cowan University

ECU offers innovative and practical courses across a variety of disciplines and we have a vibrant research culture. ECU is a leader in developing alternative entry pathways to higher education.Edith Cowan University (ECU) provides the ideal learning environment for people who want to reach their potential.Located in Western Australia, our industry-relevant teaching and research, supportive study environment and award-winning facilities enable ECU students to do more than just survive in this world – they thrive in it.


Established in 1991, ECU took the opportunity to reshape the way higher education is delivered in a distinctive and inspiring campus environment.ECU courses are developed in consultation with industry, and teaching staff have extensive industry experience and networks. It’s why ECU students can expect placement opportunities, fieldwork, practicums and networking events as part of their studies.This approach has been rewarded with five-star ratings for teaching quality over the past twelve years, along with consistently high ratings for overall education experience and skills development, as reported in the Good Universities Guide.


ECU’s world-class research strives to make a difference to the community in Western Australia and beyond. ECU focuses on working with our communities, business and government organisations to solve real-world problems.The University was named after Edith Dircksey Cowan, the first woman to be elected to an Australian Parliament. Her life was dedicated to the belief that education was the key to growth, change and improvement in society.Her example informs ECU’s values as we pride ourselves in developing capable graduates who lead engaged and productive lives in the communities in which they live and work.


  • Strategic Goals
    Guided by our strategic goals, ECU is building on our reputation for excellence in teaching, developing the quality and volume of our research outputs and increasing international programs and collaborations.The ECU Strategic Plan, 2017-2021 – World Ready plots a course to achieve these strategic goals and grow the University’s reputation for having world ready graduates and leading edge research.
  • Edith Dircksey Cowan
    Edith Dircksey Cowan was born in 1861 at Glengarry near Geraldton. She believed that education was fundamental to tackling the social issues of the day and further, that it was the key to growth, change and improvement. She fought tirelessly to improve conditions for women, children, families, the poor, the under-educated and the elderly. She promoted sex education in schools, migrant welfare and the formation of infant health centres.In 1894, Edith Cowan was one of the founders of the Karrakatta Club, which became the centre of a movement for reform, making Edith Cowan the best known woman in Australia during the first 30 years of this century.Among her many achievements, Edith Cowan was instrumental in obtaining votes for women in Western Australia. She was Vice-President of the Women Justices’ Association and the Western Australian League of Nations Union. She helped found the Children’s Protection Society which was the precursor of the Children’s Court and helped create the Western Australian National Council for Women, of which she was President from 1913 to 1921.
  • University Rankings
    • Ranked in the world’s top 150 universities under 50 years old in the 2019 Times Higher Education Young Universities Rankings.
    • Ranked in the top 100 universities in the 2019 Times Higher Education Asia-Pacific Rankings.
    • Top 50 in the world for University Impact Rankings.
  • Our Campuses
    • Joondalup Campus: Our headquarters are at our stunning Joondalup Campus, 25km north of Perth.
    • Mount Lawley Campus Located in the thriving cultural hub of Mount Lawley and 6km to Perth city centre
    • South West Campus Located two hours’ drive south of Perth
  • Available fields for studies:
    • Arts and Humanities
    • Business and Laws
    • Engineering and Technology.
    • Medical and health sciences.
    • Nursing and midwifery.
    • Science
    • Teacher Education.
    • Western Australian Academy of Performing Arts.

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